Player Wellbeing & Safety

Responsible Gaming at dewa90

At dewa90, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or harm. This page outlines the tools, policies, and resources we provide to help every player in Bangladesh stay in control of their gaming activity.

Self-Exclusion
Available on request
Deposit Limits
Daily, weekly & monthly
Time-Out Tools
24h up to 6 weeks
18+ Only
Strictly enforced
If gambling is causing you distress right now: Please stop playing immediately and contact the dewa90 support team at [email protected]. Our team is available from 9:00 AM to 11:00 PM Bangladesh Standard Time (BST, UTC+6) and can help you activate a time-out or self-exclusion without delay. You are not alone — help is always available.

Your Responsible Gaming Toolkit

dewa90 provides a suite of practical tools that put you in control. Every tool below is available free of charge to all registered players.

Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is in place, dewa90 will automatically decline any deposit that would exceed it during the chosen period. Limits take effect immediately upon request. Reducing a limit is instant; increasing a limit requires a mandatory 7-day cooling-off period before it becomes active.
Time-Out (Short Break)
A time-out allows you to pause your dewa90 account for a defined short period — 24 hours, 48 hours, one week, or up to six weeks. During a time-out your account is suspended and you cannot log in, deposit, or place bets. This is ideal when you feel you need a brief break to reassess your gaming habits without committing to a longer exclusion.
Self-Exclusion
If you feel that gambling is negatively affecting your life, you can request a formal self-exclusion from dewa90. Self-exclusion periods of 6 months, 1 year, 2 years, or permanent closure are available. During exclusion your account is fully suspended, all marketing is stopped, and dewa90 will take reasonable steps to prevent you from opening new accounts. Contact support to activate self-exclusion immediately.
Activity & Spend Tracking
Your dewa90 account dashboard shows a clear history of your deposits, withdrawals, bets placed, and net gaming outcomes over any selected time period. Reviewing your activity regularly is one of the most effective ways to spot patterns that may indicate your gambling is moving beyond healthy limits.
Marketing Opt-Out
Players who prefer not to receive promotional emails, bonus offers, or tournament invitations can opt out of all marketing communications at any time. This is especially important for players using responsible gaming tools, as bonus promotions can be a trigger for problem gambling. Contact support or update your account preferences to opt out immediately.
Direct Support Access
The dewa90 support team is trained to assist players who are concerned about their gambling. Whether you want to activate a limit quietly, ask for advice, or escalate to a full self-exclusion, our team handles every responsible gaming request with discretion and without judgement. Reach us at [email protected] during operating hours.

Strict 18+ Age Restriction

No exceptions. No grey areas.

dewa90 is an adult-only platform. Access to all games, sports betting, promotions, and financial transactions is strictly restricted to individuals who are 18 years of age or older. This is not a formality — it is a core operating principle that dewa90 enforces at every stage of the player journey.

During account registration, players must confirm that they meet the minimum age requirement. dewa90 reserves the right to request official government-issued photo identification at any point to verify age. Acceptable documents include the Bangladesh National Identity Card (NID), passport, and driving licence. Players who cannot confirm their age will have their account suspended pending verification.

Any account found to belong to a player under 18 will be permanently closed without refund, and any balance held in that account will be forfeited. dewa90 reports age fraud cases to the relevant authorities where legally required.

Protecting Young People in Your Home

If you share a device or internet connection with younger family members, we strongly recommend taking the following steps to prevent underage access to the dewa90 platform:

  • Log out of your dewa90 account after every session;
  • Do not save your dewa90 login credentials in shared browsers;
  • Enable parental control software on shared devices;
  • Store any payment card details in a secure location inaccessible to minors;
  • Discuss responsible online behaviour with young people in your household.
18+
Age & Identity Verification
How dewa90 verifies every player
1
All players must confirm they are 18 or older during the registration process before an account is created.
2
dewa90 may request a copy of your National ID, passport, or driving licence at any time for age verification.
3
Deposits and withdrawals may be held pending successful age verification for new accounts.
4
Accounts confirmed as belonging to players under 18 are closed immediately and permanently.
5
Any winnings accrued by an underage account are not paid out and the account balance is forfeited.
6
If you believe a minor has registered on dewa90, contact [email protected] immediately so we can investigate.

How to Set Deposit Limits

Follow these steps to put a deposit cap in place on your dewa90 account.

  1. Log in to your dewa90 account and navigate to the "Account Settings" section from your profile menu.
  2. Select the "Responsible Gaming" or "Deposit Limits" option within account settings.
  3. Choose whether you want a daily, weekly, or monthly limit, then enter the maximum amount in BDT (e.g., ৳5,000 per day).
  4. Confirm your selection. The new limit takes effect immediately for reductions. For increases, a mandatory 7-day review period applies before the higher limit becomes active.
  5. You will receive an email confirmation at your registered address once the limit is in place.
  6. If you need assistance at any step, contact [email protected] and a support agent will set the limit on your behalf during a verified interaction.

How to Request Self-Exclusion

Self-exclusion is the strongest tool available. Here is how to activate it.

  1. Send an email to [email protected] with the subject line "Self-Exclusion Request" from your registered email address.
  2. State your preferred exclusion period: 6 months, 1 year, 2 years, or permanent account closure.
  3. A dewa90 support agent will verify your identity and confirm the exclusion is being applied. Your account will be suspended within 24 hours of your request being received.
  4. All marketing communications will be stopped immediately upon the exclusion being processed.
  5. Any available balance in your account at the time of exclusion will be refunded to your registered payment method (bKash, Nagad, or Rocket) within 3–5 business days.
  6. At the end of your exclusion period, you must contact support to request reactivation. Accounts are not reactivated automatically.
Important: Self-exclusion is a serious commitment. dewa90 will make every reasonable effort to prevent you from re-registering during an active exclusion period. If you attempt to open a new account while excluded, please be aware that doing so is a breach of our Terms & Conditions.

Recognising Problem Gambling

Gambling becomes a problem when it stops being entertainment and starts affecting your finances, relationships, or mental health. The warning signs below are worth reflecting on honestly.

Spending more money on gambling than you can afford to lose, or borrowing money to fund gambling activity.
Chasing losses — continuing to play in an attempt to win back money you have already lost.
Gambling for longer than you intended, or losing track of time while playing.
Feeling anxious, irritable, or restless when you are unable to gamble.
Hiding your gambling activity from family members, friends, or colleagues.
Neglecting work, study, family responsibilities, or personal health in favour of gambling.
Gambling to escape stress, anxiety, depression, loneliness, or other difficult emotions.
Making repeated unsuccessful attempts to cut back or stop gambling on your own.
Selling personal possessions or depleting savings to fund gambling.
Experiencing significant mood swings based on gambling wins and losses.
Feeling guilt or shame about the amount you gamble, but continuing regardless.
Relationships with family or friends becoming strained because of gambling-related behaviour.
If you recognise three or more of these signs in yourself, it is a strong indication that your gambling may be moving beyond a healthy level. Please reach out to the dewa90 support team or use one of the self-management tools described on this page. Seeking help early is always the right decision.

Get Help — We Are Here for You

The dewa90 responsible gaming team treats every enquiry with complete confidentiality and without judgement. Whether you want to set a limit, take a break, or talk through a concern, reach out any time during operating hours.

dewa90 Responsible Gaming Support

Our support agents are trained to handle responsible gaming requests promptly. All communications are treated as strictly confidential. Activating any responsible gaming tool will never result in any penalty to your account beyond the restriction you have requested.

Email us at any time — we aim to respond to all responsible gaming enquiries within 20 minutes during operating hours:

Support hours: 9:00 AM – 11:00 PM Bangladesh Standard Time (BST, UTC+6)

What to include in your email: Your registered username, the tool you wish to activate (deposit limit / time-out / self-exclusion), the specific parameters (e.g., ৳3,000 daily limit, 2-week time-out, 6-month self-exclusion), and a contact number in case our team needs to verify your identity verbally.

Our Responsible Gaming Principles

The framework behind everything dewa90 does to protect its players.

Entertainment First, Always

dewa90 was built to provide entertaining, engaging gaming experiences to adult players across Bangladesh. Every decision we make about game design, bonus structures, and platform features is evaluated against a single standard: does this serve the player's long-term enjoyment, or does it exploit vulnerable behaviour? We believe that sustainable, responsible entertainment is the only kind worth offering.

Gambling is inherently a form of paid entertainment — not an investment strategy or a reliable source of income. dewa90 actively discourages any player from treating gambling as a way to solve financial problems. If you are gambling to generate income you depend on, please use our responsible gaming tools or contact our support team immediately.

Proactive Player Protection

Rather than waiting for problems to escalate, dewa90 monitors account activity for behavioural patterns that may indicate at-risk gambling — such as rapid loss-chasing, significantly increased deposit frequency, or unusual session lengths. Where our team identifies such patterns, we may proactively reach out to a player with a welfare check, even if the player has not submitted a responsible gaming request themselves.

This proactive approach is always handled with sensitivity and respect. Our goal is never to make a player feel monitored or judged — only to ensure that every dewa90 player has access to help at the moment they may need it most.

Transparent Odds and Fair Play

dewa90 is committed to transparency in how our games operate. All casino games available on the dewa90 platform use certified random number generators (RNG) and are supplied by reputable game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Return-to-player (RTP) percentages are set by the game providers and represent long-term statistical averages across millions of spins or rounds — they do not guarantee individual session outcomes.

We do not alter game settings to increase the house edge beyond the provider's certified parameters, and we do not use deceptive visual or audio design to mislead players about the outcome of games. Responsible gaming requires honest information, and we are committed to providing it.

Quick Self-Assessment

Ask yourself the following questions honestly. If you answer "yes" to two or more, consider using dewa90's responsible gaming tools.

Q
Have you gambled with more money than you planned to in the last month?
Q
Have you tried to win back money you lost by continuing to play?
Q
Has gambling caused any tension with family members or close friends?
Q
Have you ever borrowed money or sold items to fund gambling activity?
Q
Do you feel restless or uncomfortable when you are not able to gamble?
Q
Have you gambled to distract yourself from stress, worry, or low mood?
Q
Have you found it difficult to stop playing even when you wanted to?
Two or more "yes" answers? This is a signal worth taking seriously. Use the deposit limit or time-out tools above, or email [email protected] to discuss your options with a trained member of our team.

Play Smarter — Explore dewa90 Responsibly

When you are ready to play, dewa90 offers cricket betting, live casino, slots, bingo, and more — all in a safe, fair environment built for adults aged 18 and above. Set your limits first, then enjoy the experience.